AVAYA CALL ME BACK
CALL ME BACK - AVAYA SOLUTION
This product allows to configure customers call back request and dials it back to customer automatically based on the configuration done.
Customers who opt for a call-back are prompted to with an option for requesting call-back based on;
1. Call Back Time
2. Can provide alternate call back number
3. Can select the call back date and time
VIEW CALL ME BACK DEMO
FEATURES
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In case agents are busy, customer can leave call-back request when they are in Queue.
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Call-backs can be scheduled or non-scheduled.
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Call-backs can be set on alternate phone number also
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Allows you to receive call back notification on your
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Real time reporting of calls can be seen
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Multilingual or skill based call-backs
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Calling can be time & day based
BENIFITS
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Improves customer experience
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Reduce customer wait time
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Decrease call abandon rates
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Increase customer interaction
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Avoid peak call volumes in queue at all times
email request
Supports callback request via Email using AI
smart link
Supports call back request via digital channel.
End user will get a smart link via SMS and user can register call back request using link.
Third party API
Third part API can be exposed for any customisation required by customer.
Virtual Queue
Supports Virtual Queue