TeleQuestAI

Where Contact Centre Meets AI

TeleQuestAI is private limited software company formed in 2015 Having presence in Singapore, India & Other ASEAN Countries.

TeleQuestAI is completely AI based solution provider. It provides multi-platform and flexible solution integration consulting and services to the Enterprise and contact centre industries.

AI/ML ENABLED PRODUCTS

Tele BOT, uses the advance cloud base Google Speech engine to convert speech into text and understand the context of the conversation.

(PIQ) Position In Queue & (EWT) Estimated wait time is a products that uses ACD queues to read the queue information based on the logged in agents

This product allows to configure customers call back request and dials it back to customer automatically based on the configuration done.

PRACTICE AREAS

OmniChannel Multi platform AI based Survey. Agent based real time alerts if Agent not doing well on survey. AI Base Analytical reports for Prediction

AI Based Video surveillance – Agent WFH Solution. It allows agent to login from facial recognition & prevents unauthorised access

TeleQuestAI Dynamic IVR Solution. Client can Create, Deploy & publish callflows on Runtime.

OUR VISION

Research at TeleQuestAI involves constant analysis of the products we explore. Since 2015, we have been driven by this vision of growing as a major AI Research Hub For Contact Centres & Computer Vision, in providing innovative solutions in the competitive global marketplace. Our professional, flexible and integrated process reflects in what we do. We always guide our customers to success. We have the ability to accelerate and quickly share the great work or products of your organization or business.

Fortunately, we have been able to bring together a talented crew of professionals shaped and molded by their collective experiences in the agency, corporate and private industries, all of which possess outstanding talent. The synergy of what teleQuestAI does comes from a blend of passion for success and the skill to help accelerate your organization.

CRM Connectors - TeleQuestAI is having multiple CRM Adapters that Work with Avaya Telephony & Screen Pop

Call Centre Prediction/Sentimental Analysis - Predict your call center volume with Time Series & also get Sentimental Analysis with Dashboard reports & Prediction on Volume & Channel